Returns Policy

Monument Flooring will refund the price you purchased your item at, this includes sale items. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.

On collection the goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!

Monument Flooring are not responsible for any items that are returned to us by mistake.

All goods will be inspected by Monument Flooring on return. We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they’re securely packed. where possible, returned items should include any original packaging.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Free gifts & related free / discount promotions are excluded from the refundable value.

Monument Flooring Ltd Management.