We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses.
We aim to deliver next working day, or on your preferred date of delivery,
Currently *all orders with a value over £250 qualify for free delivery.
*Please note that there are small parts of the UK that we do not cover on our internal courier network. In instances where orders are received with a delivery address that we do not cover on our internal transport, we will always inform you of the additional cost for delivering before processing your received order. You will be given the option of whether to pay the additional cost for the delivery or receive a full refund.
We will always communicate this to you before despatching your order.
The standard delivery charge that applies for all orders under £100 is £19.99. / all orders £100-£175 delivery charge is £15.99 / all orders £175-£249.99 delivery charge is £12.99
For other delivery options please e-mail (firstname.lastname@example.org) or call (0800 1777 332). Our customer service team can advise you on alternative shipping arrangements and their charges.
To keep you informed throughout the entire delivery process, when we receive your order you are sent an e-mail order confirmation, followed by a notification of dispatch when your order has left our warehouse. You may also get SMS updates if you have selected that option at checkout.
How your order is delivered
Deliveries are made ‘kerbside’. Handling the goods is the responsibility of the recipient of the goods. When making a large order we advise to plan
If for any reason your order didn’t
Condition of Goods
If you have faulty, missing or incorrect goods then please contact a member of our customer service team via e-mail (email@example.com) or phone (0800 1777 332). In the unlikely event that any of the items in your order are faulty, you have 3 days after delivery to let us know. We will ask you to return the damaged or faulty goods to us straight away. Shipping charges on returned items are at the customer’s expense and we do not accept responsibility for goods lost or damaged in transit.
Missing or Damaged Goods
If you find that any items in your order from Monument Flooring Direct have been lost or damaged in transit, please make sure that this is noted down on the carrier’s delivery note and contact us immediately.
Please note: We cannot accept claims for missing or damaged goods after the carrier has left the delivery address unless they have been signed for as damaged or missing.
You, the customer/recipient of your purchased goods must check that all flooring products are in perfect condition before using them. Monument Flooring Direct cannot accept any claims for damaged, faulty or